DrDoctor - London

David

Unfit for purpose. This service should be set up and provided by the NHS. Paying a private contractor to offer a sub par service is a disgrace.

James Balmforth

This is not an acceptable means of communication for medical matters and the NHS should not be using third parties for communication. We must resist this creeping privatisation of the NHS by its increasing reliance on external private companies. Refuse to use this portal.

Dan S

Terrible.
Every indication of a scam, when did try and use it failed to connect, then when using two other methods of connection proposed by software it said I was logged into Zendesk but gave no access to application, just returned me to login screen.
The link has now expired.
Reminded me of Babylon Health and Ali Parsa.
Expect the whole purpose of the software is to remove patients from waiting lists preventing them getting the treatment they require unless they go private, but enabling corrupt politicians to say waiting lists are coming down - so success for everyone except patients and the NHS!
No doubt Drdoctor has raised funding for this and is using Taxpayers’ money for this charade as well.
I am now left concerned that I have lost my place in the long queue to receive treatment and find myself googling Dignitas.

Ennid Canniford

I am sorry that this service is not easy to trust. On my landline the number is labelled "Nuisance" As this was my second encounter I thought I would accept the call only to be greeted with "Can you hear me" I was not addressed by name which might have been reassuring. Nor was I told who was calling. I hung up!
This may be a training issue but it did not reassure me, I hung up.
It's odd that it doesn't present as a legitimate call and very disconcerting.
This service could be a useful tool once the customers reactions are acknowledged and addressed.

Fay

So many emails, challenging to read in phone browser due to formatting issues.

Some hospital appointments are indicated some are not.
Text message with just the date of another.

Multiple emails referencing a single letter with many, many words with very very little content.

Nice idea. Not working for me currently just adding to the confusion of GP, scans and 2 different teams within the NHS.

The phones call and actual letters are much more useful in terms of clarity.

Wondering how much this is costing us?

Gary Seven

Criminals operating identity theft?
I received a text from these people telling me I have a letter from NHS local Authority and then asks me to prove who I am by submitting my personal information.
They must think I was born yesterday. This STINKS of SCAM. It is UP TO THEM to prove to me WHO THEY ARE, and so far NOTHING.

This makes me extremely angry if it is genuine for exactly the same reasons as others have stated. Our information and NHS is being sold off the lowest bidder. I have the NHS app to be contacted on if I need to arrange any appointments. Not this shower of buffoons with their curt demands that I prove who I am.

If you wish to protest, just switch back to paper notification from paperless, which they said I've chosen! I don't remember ever doing that, I have a pile of previous appointment letters proving I've never opted out of paper letters.

Sending out letters has two positives. You don't have to give unknown people your info and it shows the NHS you aren't happy with this nonsense.

simon hornby

Terrible, really worrying messages and impossible to engage with if you do not own/use a 'smart-phone'

Mike

They are using a standard mobile number to contact patients (there's SMS services you can register a company against to make this look better) it looks like spam or phishing, my phone even considered it as such (again register the number with spam filtering services, ISP's, Symantec, Bitdefender etc so it doesn't get caught in those filters) and there's no name info just "dear patient" which looks dodgy as hell, it was only the specific consultant service mentioned that made me think this was anywhere near legitimate.
I work in tech, all of these issues are basic stuff you deal with in your first month of operation, not something I expect from a private company taking public money.