Efficient Air Texas - Houston, Texas

Steve Ta

I don't usually write reviews, but this is an experience that needs to be shared. Our old a/c unit was on its last leg and needed to be replaced. I made appointments with many a/c companies for quotes. Luke came in and was able to help us get a new a/c unit and qualified for a loan. He is a miracle worker. Before he left he stated that the installer would arrive between 8am-10am. Not going to lie my wife and I were a little worried that we were getting scammed. Usually when things are to good to be true they are. We woke up and at around 9am, a yellow box truck pulled up to our house. Camilo and Steven came out and said they were from Efficient Air. They came in put down their drop cloth and started to work. Efficient was exactly what they were. They had everything installed and we had ice cold air coming out of our vent in about 2 hours. They then added the 2 extra vents in our bathrooms. They left the house cleaner than when they came. I would recommend Luke and his team to anyone out there. In this day and age it is hard to trust anyone but trust me Luke is head and shoulders above the rest. Thank you Luke. Keep helping and changing lives one family at a time.

kim canant

Review
I am not usually one to write reviews, but I felt a very strong need to after our experience with this company in particular and the terrible ethics I saw attempting to work with them. Sorry if its long, but a lot happened to lead to me posting this.

We had to fight tooth and nail to get our warranty company to cover our broken AC (it’s a 3 year old system, brand new with the house we bought new). During this process we had 3 technicians from 3 separate companies come look, and Efficient were the last people called out making 4 total. It was obvious out of all the technicians that came he did not care at all.
He did not show up to the first appointment, when I called the office to find out where he was they told me the appointment wasn’t until the next day. When I went back to check the appointment I noticed I was correct and the guy didn’t show up. I called back and told them that the appointment was for that day, they then admitted the technician just didn’t get to me. I felt like that was completely unprofessional to try and lie about the original appointment date. He came around 10 AM the next day. When I asked him and someone from the office how to make the process go faster they both said that if I were to pay out of pocket they could get the parts and get it fixed in a day or two, but going through the warranty company they would have to wait for parts from them. (I informed everyone I had already been without AC for 2 weeks due to the warranty company and needed it fixed as soon as possible, sleeping in 85 degrees and up to 92% humidity in my house.)
The day after the appointment in the afternoon I called my warranty company and they still had not received anything from Efficient AC. I had to call them to get them to start the process with the warranty company and send them the information they needed. After a couple of days we still hadn’t heard anything, come to find out Efficient was supposed to be getting the parts to fix our AC but didn’t talk to our warranty company so they were “waiting” to get the parts from them. (Wasted about 4-5 days because they didn’t communicate.) When I called Efficient they said now it would take 5-7 business days to get parts. I thought this was very suspicious or maybe even manipulative considering 2 people I talked to prior said that if I were to pay out of pocket it could be fixed in 1-2 days.
The only helpful person was Kevin who actually talked to our warranty company, talked to us, found the parts and helped schedule an appointment for someone to finally come fix our AC. (At this point we are coming up on 3 weeks no AC.) Sadly, it doesn’t end here. The appointment is scheduled for 1-5, I call earlier in the day to confirm the appointment, I’m told everything is good. I wait until 4:30 and call to ask where the technician is, I’m told they’re running late but will be there (I even double check with her to make sure they are coming that night.) Nobody shows up. I call, get put on hold for over 40 minutes two times before being told to leave a message and nobody answers. This is the second appointment they missed. They came the next morning and got it running again, only to find out 2 of the larger priced items they made us pay for out of pocket were not done because they were not needed (we tried to tell them when we originally got the invoice those things wouldn’t be needed but they made us pay for them anyways).
Now we have yet to receive a refund, they even tried to tell us they’ll hold on to part we payed for and didn’t need until we do need it just to try to avoid refunding us. (Again, a 3 year old system. Should be years and years before we need that part)

My entire experience with this company I felt like I was being lied to, taken advantage of, and completely disregarded. I would not suggest them to anyone.

BY211

I know Sammy the owner of this company thru my brother and I was looking to replace my AC system. Sammy came to my house and assessed my AC needs and inspected my duct system. He gave me multiple options based on my needs, situation and budget. He was very honest and straight forward unlike other AC companies. I trusted him and gave him the job. Sammy has excellent professional experience installers who did the job beyond excellent. I am extremely happy with the new AC system and my house feels way much better than I have ever had. He walked me through everything his installers did and gave a full tutorial on the new system. He followed up with me multiple times after installation to get my feed back and to make sure everything thing is up to my satisfaction. He emailed my the registration and written labor and parts warranty and was super clear about everything. I am extremely happy with this company and I really and strongly recommend this professional and honest company. I am glad my brother referred me to him.

Linda Smith

Your mannager was very kind and honest.
But if it’s not broke I won’t fix it.
But John offer was very tempting

Hattie Stingley

My advisor Don was very helpful and got me financed. I highly recommend him and Efficient Air. I have been without AC for 3 months. Can't wait to running today! Thanks Don.

Champ Champ

Luke came out from Efficient air and he was straight forward with pricing and the solution for our new AC needs. I highly recommend Efficient air Houston for your AC needs.

On installation day the installers showed up on time as promised and were very meticulous in their work. They didn’t make a mess and cleaned up afterwards. Efficient Air Houston definitely surpassed my expectations on this AC install. Great job.

Steven Xu

Had a great experience with my technician, Sandy. After checking my HVAC system, he explained that while it's in good condition, there's some mold and mildew in the air ducts due to the system's age. Sandy showed me pictures and gave helpful suggestions on how to handle the issue. He even helped catch my runaway cat while we were chatting. Highly recommend!

Michael Espinoza

If I could give this company a zero I would. I have so many issues but just to be on the main parts then I've had problems with lately is that I have repeatedly said that there is leaking inside the closet. This has not been fixed or has seemed to be tried to be fixed. I do not live in the Houston area so they have a scheduled appointment which is normal. It takes about three appointments before I can have anybody Actually come out here.They show up whenever they want. Or they don't come at all. I took a day off of work and they never showed up. I waited for them when I got home and they never showed up another date. Here's some pictures of the terrible install. They just put tape around where the air handler goes into the duct. And air is leaking out through there quite a bit. So that the closet feels cool and is also having humidity in it